Main Receptionist

Seneca Nation Health System•Salamanca, NY

About The Position

BASIC FUNCTION : Responsible for the reception area of assigned location, answering telephone and specified clerical functions. Serves as the Seneca Nation Health System (SNHS) customer service representative by greeting and directing employees and visitors in a courteous manner to appropriate person(s) and/or location. GENERAL RESPONSIBILITIES: Receives all incoming calls, screens for nature of call and transfers to appropriate employee/department. Receives patients/visitors and directs them to the proper destination. Processes all incoming/outgoing mail by updating logs and distributing to appropriate mailboxes. Logs and notifies appropriate staff of UPS and FedEx deliveries. Tracks and forwards interdepartmental (courier) mail. Tracks and schedules building conference rooms. Ensures confidentiality according to the provisions of the Privacy Act of 1974 and HIPAA. Upholds and promotes the value and integrity of the Seneca Nation Health System’s mission statement. Will promote SNHS in a positive manner. Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity. Attends all mandatory staff meetings, trainings and in-services. Follows all department, SNHS, and Seneca Nation policies.

Requirements

Ability to multitask
Public relations capability with pleasant personality and helpful attitude
Excellent computer (Word processing and spreadsheet), typing, interpersonal, active listening, written and oral communication skills are required
High School graduate or equivalent is required.

Nice To Haves

One-year experience in clerical work, customer service, or related field preferred.
Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Responsibilities

Receives all incoming calls, screens for nature of call and transfers to appropriate employee/department.
Receives patients/visitors and directs them to the proper destination.
Processes all incoming/outgoing mail by updating logs and distributing to appropriate mailboxes.
Logs and notifies appropriate staff of UPS and FedEx deliveries.
Tracks and forwards interdepartmental (courier) mail.
Tracks and schedules building conference rooms.
Ensures confidentiality according to the provisions of the Privacy Act of 1974 and HIPAA.
Upholds and promotes the value and integrity of the Seneca Nation Health System’s mission statement.
Will promote SNHS in a positive manner.
Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
Attends all mandatory staff meetings, trainings and in-services.
Follows all department, SNHS, and Seneca Nation policies.