Main Line Service Advisor

Lithia & Driveway • Fairbanks, AK

15d • $70,000 - $95,000

About The Position

Chevrolet Buick GMC of Fairbanks is known for our positive, supportive work environment and commitment to employee development. We are looking for a motivated, customer-focused Main Line Service Advisor to join our high-performing service department. As the first point of contact for our service customers, you’ll play a key role in ensuring an exceptional experience while maximizing service opportunities. This position is ideal for someone with strong customer service and sales skills who is ready to grow with a respected, high-performing automotive team.

Requirements

• High school diploma or equivalent.
• Experience in customer service or sales; automotive experience preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport quickly and deliver exceptional customer service.
• Strong organizational skills and attention to detail.
• Able to thrive in a fast-paced environment and manage multiple priorities.
• Proficiency with automotive service management software and computer systems.
• Must be able to pass pre-employment screening (drug-free workplace).
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• automotive experience preferred.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customer concerns and accurately document service needs.
• Provide expert recommendations on services and repairs.
• Verify warranty and service contract coverage.
• Prepare repair orders, cost estimates, and service documentation.
• Clearly explain services and findings to customers.
• Upsell additional maintenance and repair services when appropriate.
• Maintain customer records and follow-up communications.
• Collaborate with technicians to ensure efficient, accurate service.
• Drive customer satisfaction and retention through exceptional service.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED