Mailroom / Staff Augmentation Supervisor

Gainwell Technologies LLC•Oklahoma City, OK

4d•Onsite

About The Position

The Mailroom / Staff Augmentation Supervisor is responsible for coordinating and managing onsite staff to ensure mailroom and staff augmentation services are delivered efficiently and in accordance with contractual service levels. This role provides day-to-day leadership, oversees workflow and performance, partners closely with client supervisors, and ensures accurate and timely delivery of materials. The Supervisor also supports hiring, training, and performance management while maintaining strong operational oversight.

Requirements

Experience in a mailroom, data entry, or similar operational environment
Prior supervisory or team leadership experience
Strong organizational, problem-solving, and decision-making skills
Clear and professional written and verbal communication skills
Knowledge of SoonerCare (preferred) and experience working with standard office technology

Nice To Haves

Experience supervising mailroom or staff augmentation teams
Bachelor’s degree in business management or a related field, or an equivalent combination of education and experience

Responsibilities

Assists less experienced service center representatives resolve complex customer questions.
Researches complex customer inquiries and responds to appropriate parties in a timely manner.
Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.
Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.
Interfaces with team members, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases transfers and terminations to manager.