Mailroom Coordinator

EXL Service • Hartford, CT

335d • $16 - $17

About The Position

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

Requirements

• High school diploma or equivalent.
• Prior experience in mailroom, production or back office, especially in insurance or healthcare setting.
• Prior experience as a document processor or working with Medical Records.
• Demonstrates the ability to work in an organized, efficient and process-oriented manner.
• Strong oral and written communication skills and the ability to problem solve.
• Ability to transition from one task to another, while maintaining attention to detail.
• Proficient in Microsoft Office, emphasis with Excel and Outlook.
• Comfortable working in a high-volume, fast-paced environment either with a team or individually.
• Comfortable using various types of office equipment and software programs.

Nice To Haves

• Prior Insurance or Healthcare experience.

Responsibilities

• Accepting mail, logging mail and matching mail to record retrieval order.
• Prepared and coordinate facility packets for mail.
• Sorting and scanning documents.
• Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients.
• Accurately log in mail, review and identify content and match to a record retrieval order.
• Prepare paper medical records and other healthcare related correspondence for scanning.
• Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal.
• Scan invoices and payment checks and attached to portal.
• Monitor email accounts and respond to inquiries from internal Operations teams.
• Operate postage meter, inserter, scanner, printers.
• Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
• Maintain tracking of all outgoing letters using Excel spreadsheets.
• Review and process return mail.
• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Organize pages received and scan using printer and scanner.
• Review scan to ensure pages are uploaded and readable.
• Organize and archive physical documents.
• Shred documents daily, weekly and monthly as defined by procedures.

Benefits

• Bonuses.
• Paid Time Off policy.
• Region specific benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED