Mailroom Associate

Sps North America • Austin, TX

380d

About The Position

The Mailroom Associate plays a crucial role in providing exceptional mail and shipping/receiving services within the organization. This position is responsible for processing inbound and outbound mail, distributing mail, and managing shipping and receiving operations to support the onsite business service center. The Mailroom Associate ensures timely and efficient service while maintaining a professional image of the company.

Requirements

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy.

Nice To Haves

• Experience in a mailroom or similar environment.
• Familiarity with chain of custody software.

Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages and sorts incoming mail, inputting into chain of custody software.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception or concierge coverage as needed.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED