Mailroom Associate

JLL•Reston, VA

3d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary We are seeking an energetic and reliable Mailroom Associate for our client site in Reston, Virginia. The successful candidate will be highly organized, dedicated, able to handle a variety of duties simultaneously and have excellent customer service skills.

Requirements

High school diploma or equivalent
1 to 2 years of related experience required
Clean driving record and must have reliable transportation
Must be reliable and professional
Strong customer service skills and ability to provide white-glove services
Self-motivated, organized, and strong time management skills
Attention to detail
Ability to spend much of the day on his/her feet. Must be able to work quickly with hands and have good hand/eye coordination
Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds.

Nice To Haves

Knowledge of Corrigo is a plus
Knowledge of reprographic equipment operations a plus

Responsibilities

Receive incoming USPS and overnight courier mail and parcels
Sort and distribute all incoming mail, same day of receipt
Resolve issues with incorrect, returned mail
Pickup outgoing mail from mail stops and apply correct postage
Process outgoing shipments (Fed-Ex, UPS, USPS)
Request funding for postage
Ensure office is adequately stocked with mail supplies
Stock copy rooms and printing devices with copy paper, toner supplies, office supplies
Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary
Organize and replenish break rooms with coffee supplies.
Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.
Walk facility and log Corrigo work orders for building issues that require attention (torn carpet, damaged ceiling tiles, etc.)
Respond to Corrigo work orders that are related to Mail Services function by opening tickets assigned on the same day, updating with notes when appropriate, and closing the ticket within the ticket due date.
If more time is needed to resolve a ticket, notify the Facility Manager so that the ticket can be extended.
Track daily workflow by logging daily task and activity on Volume Report.
Submit volume report to Lead, weekly.
Provide employee move services as requested by Facility Manager
Adhere to internal procedures and Mail Services National Playbook
Work with Lead to update internal procedures for site specific tasks
All other duties and tasks assigned