Mail Services Specialist

Saif Corporation • Muncie, IN

300d • $42,577 - $50,090

About The Position

What do Simon Cowell, Wally Amos, and Helen Gurley Brown have in common? The American Idol producer, “Famous Amos” cookie maker, and Cosmopolitan magazine editor all started their careers in the mail room. Want to join them? We're looking for a clerk to be part of our busy Mail Center team. It's a fast-paced job that requires someone who is focused, accurate, and comfortable working under deadline pressure. The reward: You'll be exposed to every part of SAIF's business, from claims processing to payroll reports. And who knows where you might go from there? SAIF's Mail Center handles as many as 4,000 items a day. To get it all sorted and delivered requires a team of seven people working closely together. Attention to detail is extremely important. Injured workers and their families, policyholders, and providers all rely on us to get their paperwork processed on time. As a clerk, you can expect to log lots of steps during your day. In addition to folding, slicing, stuffing, sealing, and stamping letters and envelopes, you'll lift heavy bins and boxes. You'll push a cart all over campus distributing mail to every division, and you'll occasionally travel to other regional offices. You'll also work on computerized equipment. If you're looking for a hands-on job with an opportunity to learn the worker's compensation business from the ground up, this could be your lucky break.

Requirements

• A high school diploma or equivalent.
• One year of general clerical experience.
• Other combinations of skills and experience may be considered.

Responsibilities

• Sort and distribute incoming and outgoing mail according to established procedures.
• Sort and batch incoming mail, prioritizing and identifying documents.
• Process documents according to guidelines.
• Load mail onto carts and deliver to assigned locations.
• Prepare high volume of outgoing mail, ensuring deadlines and USPS, UPS, and FedEx regulations are met.
• Operate various mail room equipment including slicers, folders, computerized mail metering machines, scales, and high capacity printers according to written procedures.
• Monitor bulk print to ensure accurate print quantity and quality.
• Research missing claim or policy information on incoming paper and electronic mail by utilizing in-house computer applications.
• Prepare correspondence and return any records missing claim numbers to providers according to established procedures.
• Communicate professionally with internal and external customers via phone and electronically in response to inquiries.
• Transfer calls as needed to the appropriate person.
• Research address information on outgoing mail to make corrections as necessary and notify sender of corrected address.
• Process check mailings, pairing them with related attachments printed from online applications, according to established procedures.
• Presort and batch outgoing items and select most cost-effective delivery means.
• Prepare bulk printed correspondence for mailing by inserting folded documents into envelopes with relevant inserts, either manually or by machine.
• Process certified mail through computerized web-based program.
• Respond to requests for check-pulls, information, and expedited correspondences.
• Maintain postage meter reserves by monitoring balances, completing control logs, and replenishing postage as needed.
• Monitor and perform routine maintenance for the mailroom equipment to ensure continued processing efficiency.
• Refer problems to the supervisor or the Information Services Division as required.
• Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating.
• Work effectively with others who have different perspectives, backgrounds, and/or work styles.
• Continually sustain the Inclusive Leadership Competencies (ILC) through the Explorer level on an annual basis.
• Drive shuttle for delivery and pick up of mail.

Benefits

• Health care
• Retirement savings plans
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED