Mail Services Associate - Chicago, IL

CBRE • Chicago Heights, IL

418d

About The Position

As a Mail Services Associate at CBRE, you will oversee all mailroom operations for a building or campus, ensuring efficient handling of mail and packages. This role is integral to the Office Operations function, providing essential support to clients and business functions.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Advanced organizational skills with an inquisitive mindset.

Nice To Haves

• Experience in front desk, concierge, customer service, or other hospitality roles.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions and memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival.
• Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Benefits

• Equal Employment Opportunity policies
• Candidate accommodations for individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: High school or GED