Mail & Delivery Services Manager (Business Operations Supervisor 2)

State of Oregon • Salem, OR

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About The Position

Mail & Delivery Services Manager (Business Operations Supervisor 2) Oregon Department of Administrative Services Salem, Oregon The Department of Administrative Services (DAS) is the backbone of Oregon state government. We make sure agencies have the resources they need—financial, human, and technological—to serve communities across the state. We’re looking for a motivated, solutions‑driven leader to supervise our Mail & Delivery Unit. This team handles federal mail, secure document delivery, shipping/receiving, route coordination, and customer support for dozens of state agencies throughout the Willamette Valley. If you enjoy leading people, improving operations, and serving a broad customer base, this is a role where you can truly make an impact. What You’ll Do As the Mail & Delivery Unit Supervisor, you’ll: Lead, coach, develop, and evaluate your team while fostering a safe, respectful, and inclusive work environment. Plan, assign, and adjust daily workflows to ensure timely and accurate service delivery. Build strong working relationships with customer agencies and respond to service needs with professionalism and clarity. Ensure compliance with all safety, security, and audit requirements for handling confidential and secure materials. Oversee route coordination, equipment upkeep, vehicle management, and operational performance metrics. Manage quality control, billing, and program reporting processes. Coordinate budgeting, procurement, and inventory management. View the entire job description here. What We Are Looking For

Requirements

• Four years of lead work, supervision, or progressively related experience; OR One year of related experience and a bachelor’s degree in a related field.
• Coordinating high volume operational, logistics, mail service, warehouse, delivery, or similar service environments.
• Employee is required to possess and maintain a valid driver’s license issued by the state where the employee resides.

Nice To Haves

• Experience leading and developing staff, including setting expectations, giving feedback, and supporting employee growth.
• Experience creating or maintaining a respectful, inclusive, and safe work environment.
• Experience identifying operational problems and implementing practical solutions in a timely manner.
• Demonstrated communication skills, including explaining processes, resolving issues, and maintaining professional relationships with customers or partners.
• Experience preparing or reviewing reports, performance metrics, or quality control documentation.
• Experience with budgeting and financial management, including forecasting and billing

Responsibilities

• Lead, coach, develop, and evaluate your team while fostering a safe, respectful, and inclusive work environment.
• Plan, assign, and adjust daily workflows to ensure timely and accurate service delivery.
• Build strong working relationships with customer agencies and respond to service needs with professionalism and clarity.
• Ensure compliance with all safety, security, and audit requirements for handling confidential and secure materials.
• Oversee route coordination, equipment upkeep, vehicle management, and operational performance metrics.
• Manage quality control, billing, and program reporting processes.
• Coordinate budgeting, procurement, and inventory management.

Benefits

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Wellness Resources: Support for work-life balance, health, and overall well-being.
• Career Development: Opportunities for professional growth and advancement.
• Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
• Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager