Mail Center Payment Specialist

Midcontinent Communications • Buffalo Ridge, SD

217d

About The Position

The Mail Center Payment Specialist ensures accurate and timely processing of customer payments and mail, supporting essential financial and operational workflows. It plays a critical part in maintaining data integrity, regulatory compliance, and customer satisfaction through precise remittance handling and account management. By supporting mail center operations and facilitating smooth communication, the role helps uphold the company's commitment to efficiency and privacy.

Requirements

• High School Diploma or GED required.
• Basic computer skills ability to operate payment processing equipment and follow essential tasks.

Nice To Haves

• 2 years of experience in remittance processing preferred.

Responsibilities

• Day-to-day Mail Center operations include, but are not limited to remittance processing, account management, data entry, mail preparation, incoming and outgoing mail processing.
• Ensure customer payments and company mail are processed in an accurate and timely manner; and comply with NACHA regulations.
• Compile timely, comprehensive, and accurate reporting, as directed by management.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Perform all remittance processing, Check21 and ARC functions; accurately research, process and key customer payments, compile comprehensive and accurate documentation for daily deposit, and work with vendors to resolve issues.
• Complete accurate and detailed data entry of account information; process and record customer transactions according to company and departmental policies and procedures while accurately applying fees, credits, and adjustments to customer accounts.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Benefits

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs

What This Job Offers

• Industry: Specialty Trade Contractors
• Education Level: High school or GED