Gate Screener/Mag Officer

Milwaukee Bucks, LLC.•Milwaukee, WI

29d•$19•Onsite

About The Position

The Mag Officer and Gate Screener will ensure the safety of our guests and employees; control the access of people and items to the Center; monitor, screen and inspect all guests entering the Center to and prevent the entry of prohibited items such as weapons and ensure that safety is maintained; utilize walk-through metal detectors, hand wanders and flashlight probes to detect prohibited items; demonstrate a professional and courteous demeanor at all times and maintain the highest standards of customer service. This role has union representation by MASH.

Requirements

Working knowledge of customer service basics to provide friendly, courteous and efficient service; knowledge of crowd management and conflict resolution techniques; knowledge of applicable fire, safety and other emergency requirements. Knowledge of Center facilities and operations sufficient to respond to general inquiries from guests. Requires skill in both verbal and written communication, in observing situations and decision making.
Ability to read and comprehend and follow instructions, policies and procedures
Ability to learn and operate basic security equipment such as walk-through metal detectors and hand wands at screening checkpoints
Ability to hear the walk-through metal detector alarm
Physical agility to conduct hand wanding of guests from head to toe
Ability to work effectively with large crowds and handle difficult guest/event situations
Ability to interact effectively and calmly with angry or emotional guests and/or employees during intensely aggravated circumstances.
Ability to effectively manage crises and work under pressure without loss of composure.
Ability to make routine decisions in areas of responsibility and take proper action or, when appropriate, to refer problems to a Gate Security Supervisor.
Ability to present an appropriate appearance, with a manner conducive to generating a positive response from persons of any age and status
Ability to comprehend and follow instructions and take direction from supervisor and managers
Ability to read, understand and process routine information in written form
Ability to maintain a commitment to the Company’s goals and objectives
Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public
Ability to communicate effectively and clearly with guests, supervisors, co-workers and building tenants
Ability to maintain composure, exhibit maturity and exercise sound judgment and discretion in establishing and maintaining good relations with Center guests
Ability to display initiative and to perform tasks with limited supervision
Ability to work effectively on a team
Ability to maintain patron, employee, and company confidentiality
High school diploma or GED.
Previous experience working with the public and prior customer service experience required.
Candidate must be willing to work a flexible schedule, including nights, weekends and holidays as dictated by the event calendar.
Must be willing to work outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain).

Nice To Haves

Experience with crowd control at a major sports venue preferred.

Responsibilities

Welcome guests, provide assistance and direction for arena services, and answer any questions guests may have; interact with Center guests in a courteous and professional manner
Regulate and control access to the Center and monitor guest flow through screening checkpoints to ensure order and efficiency
Instruct guests about entering the building, removing items, and the baskets for personal items; ensure that no personal items are left behind
Effectively screen guests and their belongings for prohibited items and prevent the entry of prohibited items such as firearms; monitor guests as they walk through the metal detectors; monitor/read the Control panel (magnetometer) to identify the location of any prohibited items or objects that warrant further investigation
Inspect equipment, bags and all other items that are carried into the Center; use a hand-held detection tool to detect weapons and other prohibited items on guests
Perform hand-held wand searches of guests who have triggered machine alarms or are unable to pass through metal detectors
Successfully present issues and information, orally and in writing, in a clear and credible manner; complete a written incident report if requested
Alert management of safety concerns within the Center; identify and quickly respond to emergencies, including assisting with evacuations, according to emergency protocol
Enforce all Center rules and regulations
Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.