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The Assistant Manager at Mac's Hardware plays a crucial role in the daily operations of the store, working closely with the Store Manager and other associates to ensure a successful retail environment. This position requires the Assistant Manager to step in as the Manager on Duty in the absence of the Store Manager, which involves a range of responsibilities that focus on both customer service and operational efficiency. The Assistant Manager is expected to embody the company's culture and values, promoting them among employees and ensuring compliance with company policies and procedures. In terms of customer service, the Assistant Manager is responsible for performing all sales counter functions, managing point-of-sale operations, and overseeing store administrative tasks as needed. They lead by example, providing exceptional customer service and training the sales team to do the same. The Assistant Manager must respond promptly to customer complaints and ensure that the retail sales floor is well-merchandised according to corporate directives, including key assortments and promotional displays. Financially, the Assistant Manager drives store sales and profits to exceed budget expectations, controlling costs and managing payroll effectively. They are also responsible for inventory control, ensuring accurate recording of inventory movements to prevent shrinkage and maintaining appropriate stock levels to meet customer needs. Safety and loss prevention are critical aspects of the role, requiring the Assistant Manager to maintain a secure working environment and ensure that all equipment is safe and in good condition. They conduct regular safety meetings and promote a culture of safety among employees. Employee relations are also a key focus, as the Assistant Manager fosters a team environment, assists associates with resources, and promotes open communication. They are expected to provide coaching and training to team members, helping them develop their skills and succeed in their roles. Overall, the Assistant Manager is a leader, problem solver, and motivator, dedicated to achieving the store's goals and enhancing the customer experience.
