Macro BARX Client Services Analyst

Barclays•New York, NY

1d•Onsite

About The Position

To maintain the smooth and efficient operation of our trading desks, providing operational support and expertise to traders, sales professionals, and other key stakeholders, helping them maximize their productivity and minimize disruptions and handling administrative tasks, and providing market information and research. Join Barclays as a Macro BARX Client Services Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will serve as a key client‑facing contact. You will be responsible for managing daily communication via email, calls, and chat while supporting Macro workflows with a primary focus on FX. You will bring strong analytical capability, process design skills, and the ability to work closely across multiple internal stakeholder groups. You will be proactive, detail‑oriented, and able to operate effectively in a fast‑paced, multi-shift environment.

Requirements

Knowledge of macro markets with emphasis on FX and options
Strong analytical and quantitative abilities
Advanced Excel proficiency
Understanding of FIX protocol
Ability to design and implement new processes and manage projects
Familiarity with workflows of FX sales
In-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise

Nice To Haves

Excellent communication skills across email, phone, and chat
Highly client‑focused with strong stakeholder management
Proactive, adaptable, and able to work flexible shifts
Strong attention to detail and accuracy
Team‑oriented with strong collaboration skills

Responsibilities

Provision of immediate and efficient technical support to traders and sales professionals on the trading desks, resolving hardware, software, and network-related issues to ensure uninterrupted trading activities.
Coordination of trade execution by liaising with traders, clients, and other internal teams to ensure smooth transactions.
Maintenance and updating of trade records, transaction logs, and client databases accurately.
Reports, presentations, and documentation preparation to support sales and trading activities.
Monitoring of market data and assist in the analysis of financial information for trading decisions.
Operational tasks such as processing trades, confirming orders, and resolving trade discrepancies.
Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources (if the position has leadership responsibilities).
Demonstrate a clear set of leadership behaviours (L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others) to create an environment for colleagues to thrive and deliver to a consistently excellent standard (if the position has leadership responsibilities).
Develop technical expertise in work area, acting as an advisor where appropriate (for an individual contributor).
Partner with other functions and business areas.
Take responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
Demonstrate the Barclays Mindset – to Empower, Challenge and Drive.
Serve as a key client‑facing contact.
Manage daily communication via email, calls, and chat while supporting Macro workflows with a primary focus on FX.