Machine Control Technician

BRAMCO GROUP • Jeffersontown, KY

106d

About The Position

The position involves becoming factory-trained and, where applicable, certified on designated equipment and processes to deliver excellent technical service and support to customers and fellow employees. The main focus will be on the service and support of high-tech positioning technologies and instruments and related software in the construction/survey arena.

Requirements

• Two-year degree in Electronics, Engineering Technology or related field of study desired.
• 2+ years service experience with electronics, mechanical, hydraulics and/or electrical.
• Experience with Topcon, Trimble, or Leica technology preferred.
• Technical/mechanical aptitude with the ability and desire to learn new technologies.
• Dependable, motivated self-starter with a solid work ethic, positive attitude, and service orientation.
• Excellent communication skills to effectively deal with people face-to-face, on the phone, and via e-mail.
• PC skills in using Microsoft Office suite, including Word, Excel, Outlook and Internet Explorer.
• Ability to research, locate, attend, and successfully complete factory-sponsored courses and programs, online classes and tutorials.
• Ability to act with empathy for customers, understanding their needs and responding appropriately.
• Must comply with all applicable federal, state and local laws and regulations, and company policies and procedures.
• Must be able to pass a background check, drug screen, and physical.

Responsibilities

• Operate and maintain a service center to effectively service and support all products offered by Bramco.
• Perform bench technician work including testing, calibration, repair, and upgrading of construction/survey-related instruments and equipment.
• Collaborate with salespeople, service technicians, support specialists, and manufacturers personnel for installation, troubleshooting, service/support, and training in the field, on the phone, and via e-mail as needed.
• Provide timely follow-up and resolution, and remain current on open projects to minimize work backlog.
• Assist in inventory control activities including ordering, inventorying, and invoicing sales and/or rental of inventory.
• Maintain the safety and cleanliness of the service center and communicate with management regarding notable issues with facilities, equipment, tooling, vehicles, and other assets.
• Manage required service and support-related information, forms, and paperwork as directed by management and/or in accordance with company policies and procedures.
• Attend and actively participate in all designated company meetings, industry/association events, and appropriate training sessions.
• Adhere to all applicable laws, company policies and procedures, and business ethics codes.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees