Machine Asset Coordinator

Ranpak • Painesville, OH

1d

About The Position

The Machine Asset Coordinator will be responsible for daily maintenance of Ranpak’s machine inventory and work closely with sales, customers, and distributors to do so.

Requirements

• 2+ years experience in customer service, administrative or related field
• High School Diploma required, BA preferred
• Must be extremely detail oriented, customer focused and have excellent written and verbal communication skills
• Experience with CRM, SAP, or ERP a plus

Responsibilities

• Track Ranpak machines location
• Manage internal and external machinery transfers
• Process machine/converter return requests
• Respond to all machine location inquiries
• Work with the sales organization and distributors to ensure machine inventory is accurate
• Move/track end user accounts when customers change distributors
• Take inbound calls from Territory Managers, Regional Managers, Regional Sales Directors and distributors regarding machine locations and returns
• Provide distributor contact information to end users when requesting returns
• Work with Ranpak management to resolve return disputes with distributors
• Process machine replacement requests
• Update/maintain proper machine user fees including distributor settlement programs
• Review monthly user fee crystal reports (contract price and direct pricing)
• Manage lost/paid and lost/unpaid populations
• Collaborate with manufacturing to update lead times and relay machine availability
• Correct machine inventory data in the current ERP, LN
• Work in partnership with marketing and sales assistants to ensure CRM data matches LN data
• Various projects and assignments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED