MAC Team Network Engineer

TekSynap•Arlington, VA

2d•Onsite

About The Position

We are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Experience: 5-10 years’ experience
Certifications: DoD Approved 8570 Baseline Certification: Category IAT Level II
CCNA Security
CySA+
GICSP
GSEC
CompTIA Security+ CE
SSCP
CND
Network Administrator / Engineer Certification
Computing Environment Certification (one of the following):
Cisco Certified Network Associate (CCNA)
Another DoD 8570 Certificate
Clearance: Must possess Top Secret/SCI clearance

Responsibilities

Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.