MAC OS Support Technician

TEKsystems • Midvale, UT

8d • $28 - $31 • Onsite

About The Position

This role delivers exceptional tier 2 deskside and remote support, ensuring seamless installation, configuration, maintenance, and troubleshooting of hardware, software, networks, and peripherals. Responsibilities include managing laptop imaging via Intune Autopilot, configuring mobile devices for Intune MDM/MAM, and resolving connectivity issues such as VPN access. The position requires collaboration with internal teams and external vendors, ownership of projects, and creation of clear technical and user-facing documentation. Success in this role demands strong customer advocacy, adherence to SLA/KPI standards, and a proactive, data-driven approach to problem-solving. This role is fully onsite in the Salt Lake City area and applicants must have strong troubleshooting experience with MAC OS as this is the predominant environment.

Requirements

• desktop support
• jamf
• troubleshooting
• mac os
• apple
• strong troubleshooting experience with MAC OS

Nice To Haves

• healthtech or fintech experience

Responsibilities

• installation
• configuration
• maintenance
• troubleshooting of hardware, software, networks, and peripherals
• managing laptop imaging via Intune Autopilot
• configuring mobile devices for Intune MDM/MAM
• resolving connectivity issues such as VPN access
• collaboration with internal teams and external vendors
• ownership of projects
• creation of clear technical and user-facing documentation

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees