MAC Operations Manager

JLL•St. Louis, MO

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview We are seeking an experienced Move/Relocation Operations Manager to serve as the lead for on-site resources for our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate, responsive support for various facilities and logistics needs while overseeing move technician operations. This position combines hands-on technical work with supervisory responsibilities, managing projects and coordinating move technician activities. As part of JLL's integrated facilities management services, this position offers stability through our dedicated account model and opportunities for career growth within our organization.

Requirements

Experience: 3+ years in facilities management, move coordination, furniture installation, or related field with 2+ years in supervisory or lead capacity
Leadership Skills: Proven ability to supervise, train, and coordinate work activities of technical staff
Technical Expertise: Advanced experience with furniture assembly, installation, and complex facilities maintenance
Project Management: Experience managing multiple concurrent projects and coordinating resources
Physical Requirements: Ability to lift 50+ lbs., stand for extended periods, and perform manual labor in various environments
Communication: Excellent verbal and written communication skills with ability to interface with senior client stakeholders
Independence: Ability to make independent decisions and solve complex problems with minimal supervision
Technology: Proficiency with CAFM systems, project management software, smartphones, tablets, and computer applications

Nice To Haves

Experience working in corporate office environments or Class A commercial buildings in a supervisory capacity
Advanced knowledge of major office furniture systems (Herman Miller, Steelcase, Knoll, Haworth)
Experience with vendor management and contract coordination
Safety certifications and/or working knowledge of furniture install safety
Knowledge of electrical, plumbing, and HVAC systems
Previous experience with integrated facilities management services
Project management certification (PMP, CAPM) preferred
Bachelor's degree in Facilities Management, Construction Management, or related field preferred

Responsibilities

Supervise and coordinate activities of move technicians across multiple projects
Assign work orders and prioritize tasks based on urgency and client needs
Conduct quality control inspections of completed work and ensure compliance with JLL standards
Provide on-the-job training and mentoring to junior technicians
Lead daily briefings and coordinate with move technicians on project status
Escalate complex issues to Small Projects Team Lead as needed
Maintain team accountability for safety protocols and performance standards
Plan and execute complex multi-phase office moves and space reconfigurations
Develop project timelines, resource allocation, and logistics coordination
Interface directly with client stakeholders on project requirements and updates
Coordinate with external vendors, contractors, and other trades
Manage project documentation, progress reports, and client communications
Conduct pre-move planning sessions and post-move evaluations
Execute complex office moves, relocations, and space reconfigurations
Ensure move crews are supported and engaged to with a plan for delivery every day
Oversee furniture placement and workspace setup/teardown operations
Lead department relocations and floor plan changes
Manage move logistics including scheduling, equipment, and coordination with other trades
Maintain customer satisfaction rating on supervised projects
Self-perform complex moves and installations when needed
Supervise setup of meeting rooms, conference spaces, and event venues
Coordinate seating, tables, and staging for large corporate events
Provide after-hours supervision for special events as needed
Ensure proper setup and breakdown procedures are followed
Oversee receiving, inspection, and delivery of furniture throughout the facility
Supervise assembly and installation of office furniture, workstations, and modular systems (Herman Miller, Steelcase, Haworth, etc.)
Perform complex furniture repairs, adjustments, and reconfigurations
Maintain furniture inventory and condition reports
Ensure quality standards are met on all furniture installations
Coordinate and oversee completion of maintenance work orders
Assign routine facility upkeep tasks to appropriate technicians
Self-perform maintenance tasks requiring advanced skills
Supervise coordination with external contractors for specialized work
Lead participation in building emergency response procedures
Oversee utilization of Work Order system such as Corrigo for work order tracking
Review and approve work order completion with detailed documentation and photos
Manage mobile applications for real-time communication and scheduling
Maintain accurate records of team productivity, completed tasks, and time allocation
Generate reports on team performance and project status