MAC Manager

Cushman & Wakefield-posted 3 months ago
$89,250 - $105,000/Yr
Full-time • Mid Level
Santa Clara, CA
5,001-10,000 employees
Real Estate
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The role of the MAC Manager is to assist with the implementation of relocations, logistic moves, furniture reconfigurations, and IT systems for moves of people, daily/weekly additions of the client team, or changes to the configuration of a client (name change, deletion, termination, etc.). This role will have a main focus on NOAM Mac Support and coordination with our Occupancy Planners. This role is highly interactive with the client site population and vendors. A strong customer service focus and desire to provide direct assistance to the client population is required.

  • Provide superior customer service and support for day-to-day activities, space-related inquiries, and project support for large moves.
  • Activities will consist of day-to-day change requests; project support including client relationship and project coordination related to space and occupancy.
  • Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers.
  • Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc.
  • Manages and coordinates MAC work orders.
  • Manage new-hire placement in coordination with occupancy planning guidelines.
  • Manage internal office moves including weekly small moves (+/-10) and or large group moves.
  • Implement move plan in accordance with the approved occupancy plan and ensure minimal disruption to business operations.
  • Support installation and reconfiguration of furniture as it pertains to small and large group moves.
  • Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope.
  • Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants.
  • Manage all MAC tasks, schedules, and communication plans.
  • Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
  • Support change management related to evolving workspace configurations and work styles.
  • Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process.
  • Manage and oversee coordinators dedicated to Moves, Adds, and Changes.
  • Interim support for occupancy planning efforts by assisting with space data updates, headcount tracking, and seating assignments in alignment with the approved occupancy plan.
  • Evaluate and suggest improvements to move processes and vendor performance; identify opportunities to enhance client relationships through the MAC and occupancy planning process.
  • Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience.
  • Maintains a working knowledge of CAFM software, space management systems and relational database functionality. AutoCAD Experience or equivalent preferred.
  • Two to Four years' experience in MAC/Move Management.
  • Proficient in MS Office Suite and Google Suite software applications.
  • Excellent customer service and interpersonal relationship skills.
  • Able to build strong relationships with internal and external partners to deliver effective services.
  • Strong oral, written and presentation skills.
  • Assumes ownership of requests in order to ensure successful completion.
  • Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life insurance
  • Disability insurance
  • Paid and unpaid time away from work
  • Competitive pay
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