MAC Manager

Cushman & Wakefield • Pittsburgh, PA

1d

About The Position

The role of the MAC Manager is to assist with the implementation of relocations, logistic moves, furniture reconfigurations, and IT systems for moves of people, daily/weekly additions of the client team, or changes to the configuration of a client (name change, deletion, termination, etc). This role supports our Global MAC Manager SME who is overseeing the management of our Global MAC Projects. This role will have a main focus on NOAM MAC Support and coordination with our Occupancy Planners. This role is highly interactive with the client site population and vendors. A strong customer service focus and desire to provide direct assistance to the client population is required.

Requirements

• Proficiency in MS Office Suite software applications
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services
• Strong oral, written and presentation skills
• Assumes ownership of requests in order to ensure successful completion
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction
• Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience.
• Zero to Four years’ experience in a corporate real estate environment.

Responsibilities

• Activities will consist of day-to-day change requests; project support including client relationship and project coordination related to space and occupancy
• Provide leadership and development support to all MAC Coordinators by establishing annual goals and objectives, ensuring KPIs are met, and development for growth opportunities
• Provide superior customer service and customer support for day-to-day activities and questions as well as project support for large moves.
• Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers.
• Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc.
• Manages and coordinates MAC work orders for approved contractors
• Manage new-hire placement
• Manage weekly small (<9) or large (>9) group moves
• Implement move plan in accordance with the approved occupancy plan
• Support MAC Manager Global SME with FM team, PDS team, and /or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves
• Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants
• Keep track of all tasks, schedules and budgets related to the move
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules
• Support change management as it pertains changing workspace and work style
• Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process
• Sends out post-move surveys, reports on findings, and identifies process improvements as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees