MAC Counter Manager - Full Time

Belk • Florence, SC

259d

About The Position

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Requirements

• No education requirement
• 3-5 years of retail experience
• 1-3 years supervisory experience
• Excellent organization skills
• Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to apply treatment/make-up to customers face

Responsibilities

• Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
• Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
• Recruiting, interviewing and retaining quality staff
• Keeping open positions to no more than 2 weeks average
• Development of bench strength in existing staff
• Recommending candidates for promotion/added responsibility
• Implementing effective scheduling to guarantee proper coverage at all times based on business needs
• Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
• Utilizing Belk/Store promotional calendar to maximize associate SPH
• Communicating information clearly and consistently to the selling team
• Conducting team meetings prior to major events and launches
• Communicating inventory needs to store management
• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service
• Executing successful promotions and special events/pre-sells/GWP's
• Driving sales through customer clienteling
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information
• Coordinating and maintaining floor and stock areas consistent with store standards
• Unpacking new merchandise deliveries in a timely manner
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
• Maintaining Belk and vendor professional dress standards (uniforms) and appearance
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance, tardiness, and associate handbook
• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
• Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
• Maintaining open lines of communication with store management, account executive, and vendor management

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed