Maître D - Guard and Grace Houston

Guard and Grace Houston • Houston, TX

389d • $41,600 - $52,000

About The Position

The Maître D at Guard and Grace Houston is responsible for overseeing and coordinating the restaurant's operations, ensuring exceptional guest service, compliance with policies, and effective staff management. This role emphasizes leadership, financial management, and maintaining high standards of food quality and cleanliness in a fine dining environment.

Requirements

• Customer service experience
• Fine dining experience
• Mid-level host/hostess experience
• Food service experience
• Strong organizational skills
• Excellent phone etiquette
• Leadership experience in a restaurant setting

Nice To Haves

• Ability to multitask in high-stress environments
• Experience in event coordination
• Familiarity with OpenTable reservations management

Responsibilities

• Promote and align with the vision of TAG Restaurant Group.
• Ensure compliance with restaurant policies and procedures.
• Ensure guest service excellence and that all guests feel welcome.
• Maintain consistency in food preparation according to restaurant standards.
• Achieve company objectives in sales, service, and cleanliness.
• Perform financial activities including cash handling and payroll.
• Supervise cleaning operations in the kitchen and dining area.
• Investigate and resolve complaints regarding food quality and service.
• Manage product receiving and inventory control.
• Control inventories of food, equipment, and liquor, reporting shortages.
• Procure necessary supplies and equipment for service delivery.
• Prepare required paperwork in an organized manner.
• Observe and evaluate staff to ensure quality standards are met.
• Assign duties and responsibilities to employees based on requirements.
• Analyze and resolve operational issues such as theft and inefficiency.
• Manage personnel actions including hiring and training.
• Assist with food preparation and service as needed.
• Collaborate for menu and service planning with team members.
• Attend employee meetings and offer suggestions for improvements.
• Coordinate with team members to meet guest needs and support operations.
• Fill in for absent employees to maintain service standards.
• Greet and seat guests, presenting menus and wine lists.
• Schedule and coordinate events such as banquets or receptions.
• Present bills to guests and process payments.
• Participate in menu planning and strategy meetings.
• Oversee daily reservations and manage turn times.
• Handle guest communication and follow up on reservations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed