MA - Patient Access Rep - Pediatric Primary Care - Baptist

Ochsner Health-posted 3 months ago
Full-time
Remote • Metairie, LA
Ambulatory Health Care Services
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This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

  • Provide excellent customer service to all patients, guests, and family members.
  • Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
  • Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
  • Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
  • Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions.
  • Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
  • Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance with all such laws, regulations and standards.
  • High school diploma or equivalent.
  • Completion of a Medical Assistant training program (preferred).
  • Related experience in a clinic or medical office setting (preferred).
  • Basic Life Support (BLS) from the American Heart Association (required).
  • Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) (preferred).
  • Must have computer skills and dexterity required for data entry and retrieval of patient information.
  • Must be proficient with Windows-style applications and keyboard.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
  • Ability to work collaboratively with other departments.
  • Ability to exercise sound judgment in handling/escalating difficult situations.
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