MA/Patient Access Receptionist- Float PRN

Hunt Regional HealthcareGreenville, TX
97d

About The Position

To support Hunt Regional Medical Partners' multi-specialty practice in a medical --clerical administrative capacity.

Requirements

  • High school diploma or equivalent.
  • Certified Medical Assistant preferred or at least 3 years of experience.
  • Excellent verbal/communication skills.
  • Ability to resolve conflict.
  • Excellent listening skills.
  • Solid Computer Skills.
  • Solid Customer Service Skills.
  • Ability to Multi-Task.
  • Solid Organization Skills.
  • Experience in Medical Office Environment.
  • Ability to Work in Fast Paced, Busy Environment.
  • Must be able to work mandatory rotating weekends and holidays.

Responsibilities

  • Welcomes patients and visitors in a courteous and professional manner in person or on the telephone, and answering or referring inquiries.
  • Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients' anxieties, answering patient questions, and maintaining the reception area.
  • Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
  • Obtains complete and accurate demographic, insurance and financial data to complete registration.
  • Protects patient rights by maintaining confidentiality of medical, personal, and financial information.
  • Contributes to team effort by accomplishing related results as needed.
  • Updates and maintains patient database according to established procedures.
  • Completes and balances all daily transaction paperwork.
  • Maintains an open line of communication with all team members.
  • Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Answer Telephones, assist with follow up appointments.
  • Patient Check In and Out.
  • Collect Copayments and Counter Payments.
  • Eligibility and benefits.
  • Assures completion of required forms.
  • Scan and Index Documents into System(s).
  • Account for Daily Encounters.
  • Balance Cash Drawer.
  • Transmission of Documents to All External Entities.
  • Prepare Paperwork for Daily Clinic.
  • Manage Outstanding Patient Balances and Collect as Patients Flow Through Clinic Environment.
  • Support Physician and Co Workers in General Administrative Tasks.
  • Greet and room patient in a professional and courteous manner.
  • Obtain History/Physical, Reason for Visit.
  • Reconcile Medication(s) with Patient.
  • Assist Physician/Provider in Patient Interaction and Procedures.
  • Patient Treatment Room Preparation and Maintenance.
  • Data Entry of Demographic and Clinical Information into HMRP System(s).
  • Communicating Lab and Procedure Results to Patients.
  • Review and Clarification of patient consent forms with patient prior to patient signing forms.
  • Call/Process Prescriptions to Pharmacy as applicable.
  • Ability to provide and explain instructions for Patient Procedure Preparation, Prescription, and other directives needed with regard to patient education.
  • Preparation of Chart information for Physician as needed/requested.
  • Knowledge and proper demonstration of how to safely and properly draw and administer injections.
  • Inventory Maintenance.
  • Strong knowledge of anatomy, physiology, and medical terminology.
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