MA/Front OfficeSupport

Gastro Florida•Clearwater, FL

34d

About The Position

Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers. We are seeking a competent, conscientious, service-oriented individual with strong character for one of our gastroenterology medical offices to serve in the back office and support the front office as needed. This individual will provide exceptional customer service while facilitating front office/clerical related functions. He/She will work under the direction of the division's Practice Manager or his/her designee with possible travel to multiple locations.

Requirements

High school graduate or equivalent with 2 years of medical office experience with at least 1 year in a specialty medical practice utilizing EMR/practice management systems.
Must have the ability to multitask, take initiative, and work in a fast-paced environment.
Criminal background and drug screening required as well as excellent professional references.

Nice To Haves

Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-fil-A).

Responsibilities

Room Patient
Basic history and reason for visit.
Check vitals.
Maintains inventory and equipment.
Maintains a hygienic and organized area.
Assists in clinical service as directed by physicians and within CMA/State of Florida scope.
Enters clinical data accurately and efficiently.
Readily provides medical chart info (including from outside practices and labs).
Assists with patient education.
Assist in ePrescribing (and other meaningful use/PQRS requirements).
Contacts patients to advice of test results, physician instructions, and necessarily follow up visits.
Responds to patient inquiries/triage calls in a timely and cordial manner.
Greet and arrive all patients in a courteous manner.
Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
Enter appropriate data into EMR.
Perform insurance verification in practice management system
Collect any patient copayments and balances.
Some practices may include rooming the patient in the clinic area.
Promote all electronic methods of communication to patients.
Inquire if patient has any more questions about their visit. Alert supervisor if service recovery is needed.
Collect any co-insurance or balances not collected during check-in.
Schedule follow-up appointments.
Schedule office appointments and if applicable surgery facility procedures.
Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
Recommend actions and strategies to improve patient access.
Patient registration functions if scheduling new patient.
Charge capture of physician services as necessary.
Participate in patient financial assistance.
Maintain current with HIPAA and other compliance training.
Reconcile daily charges and payments received; and prepare daily bank deposit.
Assist in collection efforts via phone.
Triage incoming phone calls in an effective manner.
Other Duties as Assigned