MA / Customer Service Rep

UF Health•Saint Johns, SC

10h

About The Position

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs

Requirements

1 year-Medical assistant
High School Diploma / GED equivalent required at time of hire.
Certified Medical Assistant (CMA) required within 6 months
Basic Life Support (BLS) required at time of hire
Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Nice To Haves

2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry
1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material
Medical Terminology Certificate - preferred -within 30 days

Responsibilities

Receives and directs messages to the appropriate personnel
Makes contacts to other departments, physicians, patients and other outside organizations
Provides excellent customer service
Maintains patient scheduling functions
Sets patient appointments through established guidelines
Completes the registration process for patients
Keys patient dispositions, diagnostic codes, patient orders, charges and payments
Performs cashiering functions
Performs routine clerical duties
Perform venipuncture and administer routine, non-controlled medications
Administer medication as directed by and under the direct supervision of licensed physician
Collect routine laboratory specimens as directed by the provider
Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs