M365 Support Technician

Insight • Chandler, AZ

11h • $20 - $23 • Remote

About The Position

The M365 Support Technician is responsible for technical support for our customers’ 365 and Azure environments. You will assist in providing 1st and 2nd-tier client support in a large-scale, fast-moving environment. In this role, you will respond to customer inquiries via our ticketing system, via phone, email, and chat. Associates must possess strong verbal and written communication skills, problem solving skills and a desire to progress their technical knowledge.

Requirements

• At least 1 year of experience in Microsoft 365 support, administration, client handling, ticket management, remote troubleshooting.
• At least 1 year of experience in Microsoft Azure support, administration, client handling, ticket management, remote troubleshooting.
• Experience with client handling, ticket management, remote troubleshooting, and other related experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communications skills.
• Able to successfully manage multiple priorities.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.
• Familiarity with ITSM concepts and experience with ticketing system.

Nice To Haves

• Industry recognized certifications: Microsoft technology certificates, AZ-104, AZ-900, etc.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.

Responsibilities

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in a timely and professional manner.
• Troubleshoot and resolve Microsoft 365 and Azure functional, operational, performance, and connectivity issues.
• Analyze and gather relevant information that might assist resolution of the issue.
• Conduct research on complex cases and validates cases for escalation to Sr Engineers and Vendors.
• Maintain communication and cooperation with the team and external stakeholders.
• Contribute to knowledge management initiatives.
• Other duties as assigned.

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Full medical, dental, vision, and company 401k match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed