M365 Support Engineer

Tek Spikes • Boston, MA

84d

About The Position

Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

Requirements

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, and broken workflows)
• Expertise in configuring SharePoint Online and Power Platform security
• Tenant/site-level permissions and role management
• Azure AD integration for identity and access
• Security and compliance features (DLP, sensitivity labels, retention)
• Ability to enforce governance and best practices while balancing usability
• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions
• Strong troubleshooting skills for app performance, broken flows, and connector permissions
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)
• Proficiency in PowerShell scripting and PnP provisioning for automation
• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments
• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners
• Strong problem-solving abilities, especially in migration and security
• Excellent communication and collaboration skills with technical and business teams
• Ability to manage multiple projects and support tickets simultaneously
• Proactive, adaptable, and team-oriented

Nice To Haves

• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)

Responsibilities

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, and Dataverse)
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams
• Develop and maintain migration runbooks, technical documentation, and user guides
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions
• Resolve migration, integration, and performance issues in a timely manner

What This Job Offers

• Education Level: Bachelor's degree