M365 Copilot Studio Engineer

Zurich Insurance Company Ltd.•Schaumburg, IL

34d•$108,130 - $177,100•Hybrid

About The Position

Zurich North America is currently hiring a M365 Copilot Studio Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ. Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with user-centric design philosophy to deliver scalable, secure and high-performing AI assistants to enhance productivity and decision making.

Requirements

Bachelor's Degree and 7 or more years of experience in the Application Design and Development area OR
High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area

Nice To Haves

Experience integrating Copilot studio with enterprise systems, APIs, and data sources.
Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units.
Experience maintaining all appropriate security, governance/compliance and ethical expectations.
Experience improving technology through agile approach.
Insurance or financial services background
Strong communication skills
Strong problem solving and analytical skills

Responsibilities

Familiarity with Microsoft 365 Copilot ecosystem holistically
Experience with Low-code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments.
Design conversation flows and intents based on desired solution and outcomes.
Develop custom actions to extend agent functionality.
Implement modular design philosophy with agent-to-agent workflows to support reusability.
Collaborate with UX designers or apply principles to ensure intuitive user experience.
Prototype and test agent interactions for usability and effectiveness and measure user feedback.
Apply Zurich standard AI principles to architecture and design.
Conduct appropriate reviews, unit testing and user testing.
Implement data logging for observability and diagnostics.
Maintain documentation for architecture, flows and configurations.
Ensure compliance with privacy and security teams and ensure resiliency.
Work with junior engineers and designers in ZCC MX team to iteratively develop solutions.
Engage stakeholders to gather requirements and refine use cases.
Analyze user feedback and system data to improve agent experience.
Stay current with Copilot product developments and releases and continuously improve products.
Contribute to user education and adoption throughout the development and deployment lifecycle.