M365 Administrator (Infrastructure Specialist 3)

Ohio Department of Administrative Services

6d•$41 - $60

About The Position

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. The M365 Product Administrator provides day-to-day administration of Microsoft 365 products, including but not limited to SharePoint, Teams, Power Platform, and Copilot. This role is responsible for supporting, monitoring, troubleshooting, and maintaining licenses and permissions, as well as regularly reviewing reports and conducting audits to track usage, compliance, and security. The position also participates in governance activities and projects supporting M365. In addition, the administrator must adapt to rapidly changing product features and deliver expedited resolutions for high-priority technical incidents, ensuring minimal disruption to business operations.

Requirements

Core associate program in Computer Science or Information Systems (or equivalent work experience)
4 years combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff
2 years technology related work experience as specified by the agency position description and vacancy/job posting (Microsoft 365 Modern Workplace Solutions).

Responsibilities

Administer and support M365 products (SharePoint, Teams, Power Apps, Power Automate, Power BI, Copilot, Power Pages, etc.) and related solutions.
Create, maintain, and provide reports related to M365 products and usage.
Manage users and licenses.
Maintain a deep technical understanding of the M365 environment and products.
Monitor, troubleshoot, and resolve issues within the M365 environment and products.
Provide guidance and support to peers, lower-level staff, and county technical staff on delivered solutions.
Promote productivity and M365 adoption by identifying and addressing barriers.
Ensure compliance and governance across M365 solutions.
Assign policies and roles within the M365 environment.
Stay updated on the M365 roadmap and upcoming releases.