M.Ed. Academic Advisor

Merrimack College•North Andover, MA

3d•Onsite

About The Position

Under the direct supervision of the Assistant Dean of Graduate Programs, the M.Ed. Academic Advisor provides comprehensive advising services to master’s-level students in the School of Education and Social Policy's various majors, certificate programs, Double Warriors, and non-matriculated students. This advisor works collaboratively with staff, faculty, and other advising personnel to ensure high-quality advising and academic services for all graduate students, with particular emphasis on supporting incoming, transfer, and at-risk students. The role requires proficiency with computer-based registration and academic records technology, including Canvas, Jenzabar, and Slate, and the ability to respond effectively to the varied needs of master’s student populations in a high-volume, fast-paced environment.

Requirements

Master’s degree required
Three (3) years of full-time or equivalent part-time professional experience in academic advising, student support, or counseling
Excellent oral and written communication skills, in both online and in-person interactions
Strong organizational and interpersonal abilities
Intermediate computer proficiency with ability to create and maintain data management systems
Capacity to work independently and collaboratively with diverse College personnel
Understanding of student development and commitment to holistic student advising approach
Skilled in small group presentations with awareness of confidentiality requirements
Ability to manage high-volume, complex, and varied student needs
Ability to recognize at-risk individuals and provide appropriate support
Knowledge of FERPA, Title IX, and the College’s academic policies

Nice To Haves

Master's Degree in Counseling, Higher Education, or related field
Experience serving large, culturally diverse populations
Advanced professional experience in academic advising, student development, or counseling
Willingness and capacity to take initiative, furthering professional growth

Responsibilities

Provide comprehensive, individualized and small group advising to varied student populations throughout six enrollment terms per academic year, including new, reenrolling, and transferring students
Address all student issues related to registration, degree requirements, and teacher education licensure concentrations as aligned with the Massachusetts Department of Elementary and Secondary Education (DESE)
Assist students with complex academic planning, including goal setting, self-assessment, time management, course selection, and transfer credit (in collaboration with the Assistant Dean)
Conduct one-on-one and group advising sessions for matriculated students and exploratory-concentration students working toward licensure track identification
Identify and respond to at-risk students experiencing academic and personal challenges
Address relevant issues and make appropriate referrals to College support departments
Stay current with changes in multiple degree and concentration programs
Work with the Director of K-12 Placement and Licensure to ensure compliance with Massachusetts Department of Elementary and Secondary Education (DESE) requirements for licensure programs
Conduct regular information sessions for current and prospective students
Participate in evening and weekend activities, including Open Houses, graduate celebrations, Commencement, and other institutional events
Provide administrative support, including management of advising records, course scheduling input, and website maintenance
Execute special projects and develop resources to support the graduate student mission as assigned
Maintain graduate student records across College database systems
Contribute to departmental and institutional strategic initiatives
Alert the Assistant Dean regarding student issues requiring more comprehensive intervention
Orient faculty advisors on current requirements and DESE regulations
Guide college adjustment, student success strategies, and goal-setting
Demonstrate understanding of Title IX, FERPA, and other compliance requirements
Engage collaboratively with colleagues and campus stakeholders to fulfill institutional mission
Maintain current knowledge of faculty expertise, research, and best practices in graduate student services