M Club Attendant

Sheraton St. Paul Woodbury Hotel•Woodbury, MN

28d

About The Position

Opportunity: M Club Attendant Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus Warmly greet and acknowledge guests, proactively offering assistance. Set up the M Club to ensure fresh items are presented. Assist guests with their food and beverage needs while in the lounge. Help serrving and attend to guests needs, answering questions and applying suggestive selling techniques when appropriate. Break down and restock area, ensuring all parts are clean, polished and stored. Provide information about local attractions and events. Make travel arrangements. Make dining and other reservations, and obtain tickets for events. Receive, store, or deliver luggage or mail. Pick up and deliver items or run errands. Carry out unusual requests, such as searching for hard-to-find items or services. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management.

Requirements

High School diploma or equivalent.
Previous customer service experience required or equivalent training.
Knowledge of the local community, attractions and events.

Responsibilities

Warmly greet and acknowledge guests, proactively offering assistance.
Set up the M Club to ensure fresh items are presented.
Assist guests with their food and beverage needs while in the lounge.
Help serrving and attend to guests needs, answering questions and applying suggestive selling techniques when appropriate.
Break down and restock area, ensuring all parts are clean, polished and stored.
Provide information about local attractions and events.
Make travel arrangements.
Make dining and other reservations, and obtain tickets for events.
Receive, store, or deliver luggage or mail.
Pick up and deliver items or run errands.
Carry out unusual requests, such as searching for hard-to-find items or services.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.