M·A·C Artist- Partime

Retail and Dining Positions•Dania Beach, FL

4d•Onsite

About The Position

POSITION SUMMARY: The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

Requirements

A minimum grade 12 education.
Excellent customer service, communication, organizational skills and time management skills.
Ability to assess customer needs and make recommendations.
Ability to work in a fast paced environment including evenings and weekends.
Professional demeanor and ability to be flexible and handle change in a positive manner.

Nice To Haves

Cosmetic experience preferred.

Responsibilities

Customer Service
Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)
Provide welcoming, personal, professional and consistent service to all Customers at all times
Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process
Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
Assist customers with product/services selection and information
Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires.
Sample products as applicable.
Inform customers of M·A·C consciousness programs and philosophies
On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
Practice current good counter practices
Sales
Obtain Customer data for M·A·C Addict book or other client list as required.
Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
Keep informed about products/company information/store information
Actively participate in store theme days and events and new product launches
Study the Skills Certification requirements and complete as many skill sets as appropriate
Actively participate in M·A·C training sessions and partnered store mandatory training sessions
Maintaining Work Environment
Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
Maintain a clean and organized work area.
Maintain tester units in proper schematic order.
Clean or replace any broken or damaged products
Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
Inform management of any store maintenance issues
Inform management of any Health and Safety issues which might lead to accidents
Administrative Assistance Activities
Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s
Assist with inventory counts
Submit accurate time worked in voice response system in appropriate time period
Complete appropriate Customer correspondence as required.
Adhere to proper security procedures regarding handling of cash and assets
Assist in Inventory Management
Assist in stocking of all counter supplies and inventory on a daily basis as required
Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
Arrange for product transfer from other stores if customer wants product currently unavailable at your counter
Communicate low on stock and out of stocks to Retail Manager
Assist in the proper rotation of stock