Lymph Patient Service Representative - Outpatient Rehab

Hartford HealthCare • Farmington, CT

1d

About The Position

Lymph Patient Service Representative (Job Code 105270)
Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.
Lymph Patient Service Representative – Key Responsibilities
Serve as the primary liaison between patients, Certified Lymphedema Therapists (CLTs), and Durable Medical Equipment (DME) vendors to ensure timely and accurate acquisition of compression garments.
Verify insurance benefits and coverage for compression garments, including prior authorization requirements, patient responsibility, and coverage limitations.
Coordinate and submit DME orders, ensuring all required clinical documentation is complete, accurate, and submitted in a timely manner.
Identify missing or incomplete documentation and proactively communicate with therapists to obtain needed information to prevent delays in garment delivery.
Track and manage the status of all compression garment orders using Excel, Epic, or other data-tracking tools to maintain real-time visibility across the lymphatic program.
Communicate regularly with patients regarding order status, expected timelines, barriers, and next steps, providing clear and compassionate customer service.
Schedule and coordinate compression garment fitting appointments in collaboration with therapists and DME vendors.
Maintain organized records for a large volume of patients and orders supporting a multi-site outpatient team of Certified Lymphedema Therapists.
Answer general, non-clinical questions from patients regarding compression garments, ordering processes, and expectations, escalating clinical questions to therapists as appropriate.
Support ongoing process improvement and efficiency in the compression garment workflow to improve patient access and reduce therapist administrative burden.
Collect and organize data related to garment acquisition timelines, barriers, and outcomes to support quality improvement and reporting initiatives.
Represent the lymphatic therapy team professionally and positively in all patient, vendor, and internal communications.

· High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
· 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
· Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
· Bilingual (highly preferred)
Required Skills & Qualifications
Strong organizational skills with the ability to manage many moving parts across multiple patients, therapists, and vendors.
Excellent communication and customer service skills, with a patient-centered approach.
High level of comfort using Microsoft Word, Excel, and electronic medical records (Epic).
Ability to work independently, prioritize tasks, and follow complex workflows with attention to detail.
Experience in healthcare administration, patient services, insurance verification, or Durable Medical Equipment (DME) coordination preferred (but not required).

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Requirements

• High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
• Strong organizational skills with the ability to manage many moving parts across multiple patients, therapists, and vendors.
• Excellent communication and customer service skills, with a patient-centered approach.
• High level of comfort using Microsoft Word, Excel, and electronic medical records (Epic).
• Ability to work independently, prioritize tasks, and follow complex workflows with attention to detail.

Nice To Haves

• Bilingual (highly preferred)
• Experience in healthcare administration, patient services, insurance verification, or Durable Medical Equipment (DME) coordination preferred (but not required).

Responsibilities

• Serve as the primary liaison between patients, Certified Lymphedema Therapists (CLTs), and Durable Medical Equipment (DME) vendors to ensure timely and accurate acquisition of compression garments.
• Verify insurance benefits and coverage for compression garments, including prior authorization requirements, patient responsibility, and coverage limitations.
• Coordinate and submit DME orders, ensuring all required clinical documentation is complete, accurate, and submitted in a timely manner.
• Identify missing or incomplete documentation and proactively communicate with therapists to obtain needed information to prevent delays in garment delivery.
• Track and manage the status of all compression garment orders using Excel, Epic, or other data-tracking tools to maintain real-time visibility across the lymphatic program.
• Communicate regularly with patients regarding order status, expected timelines, barriers, and next steps, providing clear and compassionate customer service.
• Schedule and coordinate compression garment fitting appointments in collaboration with therapists and DME vendors.
• Maintain organized records for a large volume of patients and orders supporting a multi-site outpatient team of Certified Lymphedema Therapists.
• Answer general, non-clinical questions from patients regarding compression garments, ordering processes, and expectations, escalating clinical questions to therapists as appropriate.
• Support ongoing process improvement and efficiency in the compression garment workflow to improve patient access and reduce therapist administrative burden.
• Collect and organize data related to garment acquisition timelines, barriers, and outcomes to support quality improvement and reporting initiatives.
• Represent the lymphatic therapy team professionally and positively in all patient, vendor, and internal communications.

Benefits

• Hartford HealthCare offers exciting opportunities for career development and growth.
• We provide a competitive benefits program designed to ensure work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees