LVN Remote Clinical Support

UnitedHealth Group•Pearland, TX

3h•Remote

About The Position

The LVN, Remote Clinical Support provides telephone-based non-symptomatic support and care coordination for patients, focusing on needs such as referrals, medication refills, test results, and general clinic inquiries. This position schedules and adjusts appointments, processes patient requests, and accurately routes messages and tasks within the EMR to the appropriate providers and care teams. The nurse collaborates with providers, clinic leadership, and on-site staff to support efficient clinic operations, timely follow-up, and service excellence. This role requires adherence to HIPAA and organizational policies while consistently demonstrating professionalism, reliability, and a patient-centered approach in a remote work environment. The role is with Kelsey-Seybold Clinic, part of the Optum family of businesses, a multi-specialty clinic with more than 900 medical providers in 65 medical specialties, nationally recognized for delivering coordinated and accountable care.

Requirements

Graduate from an approved vocational nursing program
Texas LVN license
3+ years in direct patient care Or 1+ years of KSC experience
Knowledge of compliance regulations and nursing standards
Basic PC skills including Windows Operating System
Good communication and customer service skills
Professional conduct

Nice To Haves

5+ years of experience in direct patient care

Responsibilities

Provides telephone-based non-symptomatic support and care coordination for patients
Focuses on needs such as referrals, medication refills, test results, and general clinic inquiries
Schedules and adjusts appointments
Processes patient requests
Accurately routes messages and tasks within the EMR to the appropriate providers and care teams
Collaborates with providers, clinic leadership, and on-site staff to support efficient clinic operations, timely follow-up, and service excellence
Requires adherence to HIPAA and organizational policies
Consistently demonstrates professionalism, reliability, and a patient-centered approach