Luxury Timepiece Manager in Waiting - SouthPark Mall

REEDS Jewelers • Charlotte, NC

113d

About The Position

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands. Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.

Requirements

• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Ability to stand for long periods of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Nice To Haves

• GIA coursework or certification
• Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience

Responsibilities

• Drive store performance, exceeding sales goals and KPIs
• Leverage sales analytics to drive strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution
• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through effective clienteling
• Drive special events and creative engagement with clients
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback
• Support the store manager to recruit, train, and retain top-tier talent
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning
• Support manager's delivery flawless execution of daily operations
• Support inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Support back-of-house organization and optimize operational efficiency

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• 401k
• Merchandise discounts
• Career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees