Luxury Store Manager - Grand Seiko - Lenox Square

REEDS Jewelers•Atlanta, GA

15d

About The Position

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutique with Grand Seiko. Renowned for its mastery of Japanese craftsmanship, Grand Seiko blends traditional artistry with cutting-edge technology to create timepieces of remarkable precision, beauty, and durability. Every Grand Seiko watch reflects an uncompromising attention to detail, embodying the pursuit of perfection that aligns seamlessly with REEDS’ commitment to excellence. Atlanta is a global business hub known for its thriving economy, upscale neighborhoods, and world-class dining and entertainment. Lenox Square stands as one of the Southeast’s premier luxury shopping destinations, attracting a fashion-forward clientele that expects the highest level of service. Luxury sales professionals thrive in this fast-paced environment, working with discerning clients who appreciate exclusivity and expertise. Atlanta’s vibrant culture, international appeal, and booming economy offer unparalleled career potential and an elevated quality of life. This boutique is exclusively operated by REEDS Jewelers, offering a curated selection of fashionable diamond jewelry and Grand Seiko timepieces. This is an opportunity to lead a store dedicated to a legacy of precision, craftsmanship, and innovation in luxury timepieces. We’re looking for a driven, polished, and visionary Boutique Manager to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the Grand Seiko and REEDS brands. This is more than a job—it’s a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection.

Requirements

3+ years of store leadership experience in luxury retail, timepieces, or jewelry
Passion for the brand
Proven ability to exceed sales goals while building brand loyalty
Strong leadership presence with coaching, conflict resolution, and team-building skills
Proficient in POS systems, Microsoft Office, and digital communication tools
Availability to work a flexible schedule including evenings, weekends, and holidays
High School Diploma or equivalent
Ability to stand long durations of time and carry up to 30 lbs.
Legal authorization to work in the U.S.

Nice To Haves

Experience with premium timepiece brands, extensive knowledge of watches
GIA coursework or certifications
Deep passion for horology and creating elevated, memorable client experiences

Responsibilities

Own store performance, delivering on sales goals, KPIs, and profitability
Forecast and analyze sales to identify growth opportunities
Act as a brand ambassador and selling leader on the floor
Drive strategic merchandising, inventory positioning, and promotional execution
Inspire a client-first culture with luxury service standards
Oversee an appointment-driven business model and exceptional hosting
Lead personalized outreach and clienteling programs
Conceptualize and execute events that drive traffic and deepen client loyalty
Partner with corporate teams to deliver high-impact marketing and PR initiatives
Recruit, onboard, and retain top-tier luxury talent
Foster a performance-driven team through coaching and accountability
Deliver consistent feedback and conduct monthly performance touchpoints
Ensure completion of training programs, product education, and selling skills
Ensure accuracy in inventory, shrink control, and POS systems
Maintain boutique presentation in line with visual standards
Oversee payroll, scheduling, and expense management within budget
Execute all store operations with efficiency and excellence