Luxury Salon & Spa Manager

PENN Entertainment • Aurora, IL

1d • $70,000 - $80,000

About The Position

Drift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. At the center of this experience is our Spa Manager: a leader who blends hospitality, business acumen, and team inspiration to ensure every detail reflects Drift’s high standards of care and excellence.
The Spa Manager is both an orchestrator and a visionary, guiding the daily operations of Drift Spa, Drift Drybar, and nail studio while keeping the larger brand mission in focus. This role balances business strategy with hands-on leadership —inspiring a team of therapists, estheticians, nail techs, stylists, and front desk associates while ensuring seamless guest experiences. In the unique setting of a casino, the Spa Manager also collaborates closely with casino, hotel, and resort leadership to deliver an integrated luxury experience that flows effortlessly between wellness and entertainment

Requirements

• Bachelor’s degree in Hospitality Management, Business, or Wellness preferred; relevant spa/hospitality management experience required.
• Proven leadership experience in spa, hotel, resort, or casino environments.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Strong organizational and financial management skills with experience in budgeting, payroll, and scheduling.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Knowledge of skincare, beauty, salon, and wellness treatments, with curiosity for emerging industry trends.
• Excellent communication and interpersonal skills with the ability to coach associates and resolve guest concerns with clarity and empathy.
• Ability to thrive in a fast-paced, high-volume hospitality setting while maintaining a focus on luxury, detail, and intentional care.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Nice To Haves

• Professional certifications such as Certified Spa Supervisor (CSS), CIDESCO Diploma, or advanced hospitality credentials are highly valued.

Responsibilities

• Operations Leadership: Oversee all spa, salon, and relaxation spaces,including treatment rooms, retail, locker rooms, and relaxation room —ensuring cleanliness, readiness, and alignment with Drift’s luxury standards.
• Team Development: Select, train, supervise, and inspire associates across massage, esthetics, nails, styling, and guest services. Provide consistent coaching, quarterly evaluations, and weekly check-ins to foster both individual growth and long-term team success.
• Guest Experience: Champion guest satisfaction by addressing concerns gracefully, resolving issues with care, and ensuring every guest leaves with a sense of renewal.
• Financial Management: Collaborate with the CEO and CFO on budgeting, quarterly financial reviews, and revenue strategies. Manage payroll, scheduling, and expenses to maximize productivity and profitability.
• Innovation & Growth: Stay ahead of wellness and beauty trends, evolving service offerings to meet guest expectations while maintaining Drift’s elevated identity.
• Marketing & Promotions: Create and implement seasonal promotions, loyalty programs, and wellness events that enhance the guest experience and align with the casino’s dynamic flow of visitors.
• Standards & Compliance: Enforce and refine SOPs to uphold luxury spa and salon standards. Ensure compliance with all regulatory requirements.
• Partnerships: Collaborate with Hollywood Casino leadership on integrated events, cross-promotions, and guest offerings that bridge the excitement of the casino with the tranquility of the spa.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager