Luxury Retail Supervisor

Pyramid Global Hospitality•La Quinta, CA

1d•$22 - $22

About The Position

We are looking for a highly motivated, customer focused leader to join our team as Luxury Retail Supervisor. The successful candidate for this role will have a proven track record working in Retail and developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions and flow. If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!

Requirements

proven track record working in Retail and developing a team to provide exceptional service
open to learning and leading by example
responds in a professional and courteous manner to guests and team
being there to support the team both personally and professionally
engaging with people from all over the world and making meaningful connections
taking steps to “WOW” people

Responsibilities

Oversee the Retail store operations to lead the team in enhancing the guest experience
Receive and place merchandise orders
Be involved in the financial performance of the store with responsibilities to include maintaining labor costs, manage spending, and review monthly Profit & Loss reports.
Develop and mentor a team
Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
Monitor business forecasts and prepare accordingly
Greet and engage with guests, setting the example for customer service best practices.
Have knowledge of and upsell customers through product recommendations.
Ensure policies are followed in all point-of-sale operations.
Provide exceptional customer service by being engaging and taking sincere interest
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Work closely with the team to ensure the retail store is kept clean and organized
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information