Luxury Retail Sales Manager

Hidden Talent•Louisville, KY

47d•$100,000•Onsite

About The Position

Davis Jewelers is seeking an empathetic, people-first Sales Manager to lead, coach, and inspire a high-performing team of approximately 10 sales professionals. This is a hands-on leadership role for someone who thrives on the showroom floor, believes in developing people as much as driving results, and understands how to balance sales performance with an exceptional client experience. This role is a priority hire, and the right leader will have the opportunity to make an immediate impact on team morale, performance, and client satisfaction.

Requirements

Proven experience leading a retail sales team (luxury retail strongly preferred)
Experience managing commissioned sales professionals and performance goals
A true coaching mindset with the ability to motivate different personality types
Strong emotional intelligence, empathy, and communication skills
Comfort working in a high-touch, high-expectation customer environment
Ability to thrive in an active, on-your-feet retail leadership role
Jewelry experience is not required; transferable luxury or high-ticket retail experience is highly valued

Responsibilities

Lead, coach, and motivate a commissioned sales team with varying levels of experience (from newer hires to long-tenured luxury professionals)
Be consistently present on the showroom floor, modeling world-class client experience and sales behaviors
Drive individual and team sales performance through goal-setting, coaching, and accountability
Mentor team members by meeting them where they are and helping them grow their confidence and sales skills
Balance performance metrics with people development, fostering a supportive and encouraging team culture
Partner closely with leadership on scheduling, training, and sales strategy
Support daily showroom operations in a fast-paced, live retail environment
Address client and team concerns with professionalism, empathy, and confidence