Luxury High-Rise - Community Association Manager

KW Property Management • Bonita Springs, FL

98d

About The Position

As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.

Requirements

• Must have a strong working knowledge of customer service principles and practices.
• Luxury High-Rise Experience.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Must be proficient in Microsoft Office Applications.
• Must have a Florida CAM license.
• Must have a valid FL Driver's license.
• Must have the ability to react and address all emergency situations in a timely manner.
• Some locations will require bi-lingual in English and Spanish.

Responsibilities

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public.
• Constantly strive for improvements in work process and results to better meet client's expectations.
• Act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems.
• Coordinate with headquarters support staff on management company procedures for processing and distributing information.
• Provide prompt, detailed and accurate general status reports on all properties assigned.
• Supervise on-site team members.
• Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
• Encourage staff to behave in a professional manner and comply with company's safety standards.
• Motivate staff to work as a team.
• Establish and maintain collaborative working relationships between departments.
• Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures.
• Initiate contact with new resident representatives to coordinate the move-in process.
• Set and adhere to the highest standards of performance and instill them in the staff.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Run a BOD meeting when necessary according to Roberts Rules of Order.
• Create a management report depicting an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and recommendations.
• Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
• Support the KWPM's GREAT values, philosophy, goals and adhere to KWPM policies.
• Organize time effectively and successfully balance the competing demands of multiple projects.
• Attend monthly Manager's meeting.
• Maintain and upload all documents into the management support systems accurately.
• Monitor contracts regularly and evaluate and negotiate all contracts effectively.
• Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured.
• Obtain copy of all business licenses from vendors.
• Update all documents accordingly.
• Maintain accurate records, files and communication pertinent to the Association office.
• Organize all files and policies as per the company's standards.
• Update Association communication regularly.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly.
• Possess knowledge of assets cash balances and availability of funds for projects.
• Manage cash flow for capital improvement.
• Monitor aging report, timely legal action, and updated collection module.
• Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree