About The Position
Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Luxury Guest Reservation Specialist who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys. Check us out: The Diplomat Beach Resort If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!
Responsibilities
- Process reservations accurately via phone, email, chat, mobile channels, and online platforms.
- Deliver personalized luxury service through tailored recommendations based on guest needs.
- Actively promote and sell premium products, including:
- - Signia Club access
- - Beach Club amenities
- - Suite and premium room upgrades
- - Resort packages and signature experiences
- Identify sales opportunities and use value-based selling to drive revenue.
- Maintain expert knowledge of room types, Club benefits, Beach Club offerings, F&B, spa, and resort amenities.
- Collaborate with Front Office, VIP Services, Events, and Revenue teams to ensure alignment.
- Utilize reservation systems with precision.
- Address guest concerns with empathy and luxury service standards.
- Uphold PCI and data privacy protocols.
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
