Luxury Experience Coordinator - Mandalay Bay

MGM Resorts International

13d • $23

About The Position

As a Luxury Experience Coordinator at Mandalay Bay & W Las Vegas, you’ll help create seamless, unforgettable stays for our most distinguished guests. From reservations to personalized touches, you will ensure every detail exceeds expectations while delivering world-class service that is memorable, polished, and extraordinary.

Requirements

• 1+ years of Concierge, Front Desk or prior relevant experience
• Previous experience working in a similar resort setting
• High School Diploma or GED
• Must be 18 years of age or older

Responsibilities

• Assists with coordinating the approval process of suites, ensuring the elements are complete and the details are communicated timely and efficiently to guests and team members
• Anticipates guest needs and/or engages guest to capture all possible up‐sell and cross‐sell opportunities, by recommending appropriate features and benefits to customize the guest experience to maximize revenue opportunities
• Comprehensive knowledge of multiple MGM Resorts Property offerings, locations, amenities and services provided
• Cultivate and maintain relationships to Chairman's Club members with outstanding customer service and communication skills
• Resolve complaints and issues effectively within limits of authority and empowerment, while escalating concerns as appropriate
• Possesses strong organizational skills and ability to manage multiple tasks

Benefits

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees