Luxury Automotive Call Center Agent
About The Position
Porsche Greenville We are a private, family-owned Luxury Automotive Dealership and are committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail. We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives. Porsche Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd. Service and Sales BDC Agent Nissan Greenville is seeking a motivated, customer-focused Business Development Center (BDC) Representative to join our growing team. This role is critical in driving customer engagement, supporting dealership operations, and delivering exceptional customer experience across our Sales, Service, and Parts departments. The ideal candidate is energetic, professional on the phone, organized, and thrives in a fast-paced environment.
Requirements
- Work schedule varies and may include evenings, weekends, and peak sales days
- High school diploma or the equivalent
- Authorized to work in the USA for any employer
- Strong communication skills (phone, text, and email)
- Professional, upbeat, and customer-first attitude
- Comfortable making outbound calls
- Basic computer and CRM proficiency
- Strong organizational and time management skills
- Ability to multitask in a fast-paced environment
- Basic mathematical skills using American units of measure
- Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion
Nice To Haves
- Previous BDC, call center, customer service, or automotive experience preferred
Responsibilities
- Answer inbound calls for Sales, Service, and Parts departments
- Schedule and confirm service appointments
- Make outbound calls to customers for follow-ups, appointment reminders, and lead outreach
- Respond promptly to internet inquiries and customer requests
- Accurately enter customer information into the CRM system
- Maintain consistent communication with customers via phone, text, and email
- Provide exceptional customer service and represent the Nissan Greenville brand professionally
- Use dealership resources, good business judgment, and customer service skills to effectively solve problems and set appointments effectively.
- Proactively communicate potential issues with customers, advisors, technicians, sales staff, management and other departments to provide the best possible customer experience.
- All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.
Benefits
- Up to $18.00 per hour + spiffs for appointments set
- Opportunities for advancement
- Health, health savings account, dental, vision insurance, auxiliary benefits available
- Holidays and paid time off
- Get paid weekly by direct deposit
- 401(k) with company match available
- Employee pricing on vehicles and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
