Luxe Bistro Associate

LEAL VINEYARDS•Morgan Hill, CA

6d•$20 - $20

About The Position

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets including restaurants, wineries, event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor and celebrate all of life's little every day and once in a lifetime special occasions. Position Objective The Luxe Bistro Associate is responsible for creating a welcoming and memorable guest experience through friendly, professional, and enthusiastic service. Bistro responsibilities include greeting guests, guiding them through our food, wine, coffee, and retail offerings, describing menu items and winemaking techniques, and promoting the sale of food, wine, and merchandise. Team members will support service operations such as setting tables, food running, bussing, restocking, and keeping all areas clean and organized. They are also expected to accurately handle transactions, complete required sidework, and follow sanitation protocols to ensure a smooth and safe service flow. The ideal candidate is detail-oriented, thrives in a fast-paced environment, enjoys multitasking, and is passionate about both hospitality and floral design. They are team-driven and committed to delivering excellent service and a visually beautiful guest experience at all times.

Requirements

Must be a minimum of 21 years of age
Have at least one year of related experience to include hospitality, sales, and/or customer service.
Possess basic wine knowledge.
Possess basic coffee knowledge.
Outgoing personality, positive attitude, and strong communication skills.
Be willing to serve and entertain guests according to the perceived atmosphere and expectation of guests.
Must be flexible and available to work a varying schedule to include weekdays, weekends, evenings, holidays, split shifts, and extended hours as business needs dictate
Excellent verbal communication skills and positive interpersonal skills required
Must possess and maintain a current California Food Handler Certificate
Must possess and maintain a current ABC-approved California Responsible Beverage Server (RBS) Training Certificate
Excellent verbal and interpersonal communication skills are required. Communicate professionally both in person and on the phone.
Maintain a neat, well-groomed appearance in compliance with the dress code
Must be able to accurately use time-tracking software and operate the point-of-sale (POS) system.
Ability to work under pressure and remain calm
Ability to anticipate customer needs and respond appropriately
Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies
Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies

Responsibilities

Greet guests warmly and provide knowledgeable recommendations on food, wine, and coffee.
Perform proficiently in a fast-paced environment while multi-tasking
Serve measured wine and beverages responsibly.
Guide guests through the menu, answered questions, and ensured a seamless dining and tasting experience.
Develop and maintain a strong understanding of our wine offerings, including varietals, tasting notes, and production methods.
Educate guests on wine and food pairings, making thoughtful recommendations based on their preferences.
Stay up-to-date on seasonal menu changes and how they complement different wines and beverages.
Assist in training new team members on wine selections and food pairings.
Participate in wine tastings and staff training to enhance product knowledge and improve guest experience.
Operate coffee machines and related equipment, including steaming milk and executing latte art.
Mix drinks and specialty beverages according to company recipes.
Check guest identification to verify age requirements for alcohol service.
Follow all liquor regulations, including prohibitions on serving minors and intoxicated guests.
Execute all opening and closing procedures, including setting up and breaking down stations.
Operate the POS system to process transactions accurately, including cash and credit card handling.
Support all FOH functions, including food preparation, food running, table setting, bussing, and restocking supplies.
Assist with event setup and breakdown
Maintain cleanliness and organization in all areas, including dining spaces, bar, storage areas, restrooms, and patio.
Clear, sanitize, and reset tables promptly.
Clean and sanitize areas using established practices and procedures
Maintain bar cleanliness, including counters, sinks, utensils, and storage areas.
Follow all sanitation and safety protocols, including proper handling of tableware, glassware, and trash disposal.
Bag and haul any trash to designated dumpsters
Practice safe working habits and take required rest breaks and meal periods in a timely manner
Stock and replenish bar and retail inventory, ensuring all items are properly labeled and priced
Communicate clearly with guests, coworkers, and management.
Conclude the dining experience by acknowledging and thanking guests for their choice of restaurant and inviting them to return
Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to guests.
Report any guest concerns, account updates, or operational issues to management.
Participate in scheduled training classes and seminars.
Practice safe working habits and take legally required rest breaks and meal periods in a timely manner
Assist with special projects or work at other venues as needed.
Operate all company vehicles at an appropriate speed and with caution
Perform any other tasks as assigned by management to ensure smooth operations.