Lumber Yard/Warehouse Associate

Ace Hardware • Sylvania, GA

93d

About The Position

The Lumber Yard / Warehouse Associate's primary jobs will be to assist yard staff with loading customers on the yard and to make deliveries to job sites. Additionally, applicant will be expected to keep the warehouse organized and clean. Receiving millwork and other special orders, properly storing and labeling them and calling the customer will also be expected. Our goal as a company is to provide an amazing customer experience unparalleled in the industry from beginning to end and this position is part of this experience. Other duties include receiving and stocking of merchandise and helping maintain a clean and orderly merchandise presentation and overall yard cleanliness.

Requirements

• High School or GED equivalent.
• Formal retail lumberyard experience or construction industry experience preferred but not required.
• Forklift experience is a plus.

Responsibilities

• Provide a positive representation of Farmers & Builders Ace Hardware.
• Proactively assist customers in loading of merchandise.
• Greet customers entering and throughout the yard and on job sites.
• Thank customers when finished and when they are leaving the yard or we are leaving the job site.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of yard layout, warehouse layout, and location of products.
• Assist customers throughout the yard, job sites, and warehouse with personal customer service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the warehouse and lumber yard.
• Load customers by loading ticket once transaction has taken place.
• Deliver materials to job sites/homes by flatbed truck that will often require use of a truck-mounted forklift but also may require a dump bed, scissor-lift, or pickup truck.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the yard, stock room, warehouse, and outdoor merchandise area.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

What This Job Offers

• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees