Lufthansa Personal Assist in LAX Airport

Hallmark Aviation Services • Los Angeles, CA

294d • $19 - $25

About The Position

Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious German Airline. The position involves performing a broad range of duties depending on location and service demands while delivering a high-quality product. Daily functions may include rotating from ticket counter, lobby area, gate functions, customs, arrivals and other areas to assist passengers in various areas throughout the airport.

Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• Valid US work Authorization
• Able to speak, read and write in English
• Flexible schedule to work weekends, holidays & overtime
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Common sense and organization skills
• Time management skills
• Capacity to make quick and rational decisions
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a fast-paced environment
• Able to reading & comprehend reference materials, instructions, policies & procedures

Responsibilities

• Perform a variety of duties at an airport including assist customers with fare quotes and various gate functions
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Operate machinery in accordance with operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information
• Reading, Interpretation & Comprehension of reference materials, instructions, policies & procedures
• Comply with all KPI's to ensure company goals and client standards are met
• Greet/escort high status guests and companions from the aircraft doors to customs
• Remove baggage from the carrousel, place onto luggage carts, and offer escort service to guide guests where to go
• Locate the missing bags on CM (check in system) and file a claim report with CBS (central baggage services) if necessary
• Escort guests to the respective lounge after check-in
• Must know lounge policy for status guests and companion allowances
• Escort from the lounge to the aircraft door
• Introduce guests to crew
• Make necessary reports should any case arise
• Understand airline product and services provided
• Prioritize and assist with high status guests and companions before other tasks

Benefits

• Starting Pay $25.23/hr or $19.28/hr base with Health Coverage

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED