Lucky's Bartender

Meskwaki Bingo Casino Hotel • Columbia Township, IA

42d

About The Position

To prepare and serve guests alcoholic and non-alcoholic beverages in a responsible and professional manner.

Requirements

• Must be at least 21 years of age.
• Requires a high school diploma or GED.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to effectively communicate, both written and verbal, with other staff members and guests.
• Must have basic math skills and ability to count money and make change correctly.
• Must be able to read and understand written policies, procedures, etc.
• Must be reliable, courteous and friendly and be able to work directly with the general public.
• Must be flexible with shift and days off.
• Must be able to handle busy and stressful situations.
• Must be able to meet all non-supervisory training and education requirements.

Nice To Haves

• Previous alcoholic beverage service experience preferred.
• Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

• Provide timely, friendly and courteous service of all beverages. Make every effort to ensure absolute customer satisfaction/provide outrageous customer service. Adhere to Bartender Service Standards.
• Follow established recipes for mixing cocktails. Present cocktail in assigned glassware/cup.
• Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with the F& B Department Alcoholic Beverages Policies and Procedures.
• Maintain complete knowledge of beverage offerings/menu and related prices.
• Comply with sales transaction processing and reporting procedures. Process gaming point redemption purchases on the POS System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy.
• Maintain clean, well-stocked and orderly bar.
• Answer customer questions correctly concerning F&B venues, casino promotions, etc.
• Respond to customer complaints in a professional manner. Notify shift supervisor immediately of any/all complaints.
• Report to shift supervisor immediately any customer that appears intoxicated.
• Display flexibility needed to meet beverage work schedule demands.
• Share tips fairly with bar backs and other bartenders. Report tips earned in accordance with Company Policy and Federal regulations.
• Assume responsibility for knowledge of all information included in beverage Memo Book.
• Communicate and network effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Comply with all departmental safety regulations, using safety equipment as required.
• Attends all required meetings and training sessions. Food Safety classes.
• Assist bar backs and cocktail servers as needed.
• Maintain confidentiality.
• Performs other job related duties as assigned.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees