Lube Tech

Mr. Clean Car Wash•Cumming, GA

1d•$15•Onsite

About The Position

The Lube Technician position is a non-exempt hourly rate (plus bonus potential) position in which the associate will greet and enter guest information into the lube system, diagnose vehicle needs for oil change and additional services based on manufacturer recommendations, mileage and known service history, make service recommendations to the guest and complete them with the highest level of customer service. Perform oil change and other services ordered by guests using trained procedures and safety call outs, drive vehicles off the conveyor when needed, hand dry vehicle exterior surfaces from the wash tunnel including glass and wheels, clean and vacuum interior surfaces and complete additional wash services indicated on the wash ticket with high attention to detail with quality assuring guest satisfaction. Assist in finishing/detail as needed. Bonus payout can be reduced or forfeited for damages incurred, poor performance or attendance, failure to attend mandatory meetings and being on disciplinary notice or quitting without providing a 2 week written notice.

Requirements

18 years of age minimum
Valid State Driver License (preferred) and/or a Cametts Management Company Driver License/Certification are required to be eligible to drive/move vehicles on carwash property.
Follow/comply with Mr. Clean/CMC Handbook, Policies, Procedures, Code of Conduct and Appearance/Uniform Standards IA W Orientation and Training
Abide with the No Cell Phone in work areas policy
Follow all Operational Procedures/Chemical Handling per Safety and Operations Manual
Maintain good attendance/punctuality practices
Abide by the Honesty Policy
Be certified to perform Oil Change, additional lube services and finisher job duties by completing and passing the Lube and Finisher training curriculum.
Complete Lube Tech curriculum in LMS to qualify for Lube Bonus payout
Deliver high level of quality assuring guest satisfaction
Energetic, sense of urgency, bounce in your step
Flexible work schedule (days, nights, weekends, holidays)
Update personal contact information when it changes (cell phone, address, etc.)
Strong Work Ethic
Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
Be on your feet for extended periods of time/the entire work shift
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Ability to carry up to 50 pounds short distances

Nice To Haves

Lube Technician experience and/or Local Emissions Certification is a plus

Responsibilities

Provide excellent quality and customer service at all times
Follow all MCCW/CMC Operations and Lube, Oil Change and Additional Service Processes per Lube Job Procedure Training
Follow Safety Standards per the operations and safety manuals at all times
Perform all roles and tasks associated with the Lube Operation
Follow all used oil and filter disposal per Operations/Safety Manual
Follow all Safety Call outs IA W Lube Tech Training Manual
Dry vehicle exteriors and clean interiors using Mr. Clean procedures and standards IA W Finisher Training as needed in the lube shop
Enter and drive vehicles off the conveyor when needed and move vehicles into position as needed if CMC driver certified
Greet guests with a smile using their name when possible when entering the lube area
Verify guest satisfaction using their name, lay out a blue towel and say "Thank You, Please Come Again" as guest is presented their vehicle before leaving the property
Ensure high quality results on every guest vehicle
Maintain a clean and safe work area at all times
Keep lube and finishing supplies stocked during the day
Occasionally assist in other carwash areas/departments to relieve congested areas due to business flow fluctuations
Help maintain overall site appearance/equipment (clean lot, windows, bathrooms, lobby, tunnel walls/floors/ arches/ equipment, reclaim trough - "pit"; minor painting, lawn/flower/landscape care, equipment maintenance/repair, minor damage repair/replace damaged parts)
Holding a sign on the carwash property near the street to attract attention of passing vehicles on the road way that advertise hours, services, special offers/programs, other business communication, etc.
Inform management of any issues that arise (safety, mechanical, damages, cleanliness, guest/customer service, etc.)
Any other CMC job task or duties assigned by Management
Greet guest and enter their information into the computer system
Evaluate/recommend services based on manufacturers recommendations, mileage and history
Ensure all fluids are filled per vehicle specifications
Communicate lower vehicle needs to upper bay tech
Complete all lower bay inspections and services
Keep tools and supplies clean and orderly
Unpack, re-stock and organize the lube inventory