The LTSS Program Manager is responsible for overseeing relationships and performance with community-based Long-Term Services and Supports (LTSS) provider organizations that serve One Care and Senior Care Options (SCO) members across Massachusetts. This role manages the performance of Commonwealth Care Alliance's (CCA) contracted community-based organizations (CBOs), including Aging Services Access Points (ASAPs) and Long-Term Services Coordinators (LTSC) agencies, ensuring alignment with CCA's model of care and strategic objectives. The Manager fosters effective clinical and programmatic collaboration with provider partners, communicates performance expectations and outcomes, and leads performance evaluation and improvement efforts. Through reporting, data analysis, and partnership management, the LTSS Program Manager ensures that providers meet contractual, regulatory, and quality standards that optimize member outcomes and operational efficiency. This role is accountable for ensuring that external provider relationships are high-performing, well-coordinated, and fully integrated with CCA operations so that members' LTSS needs are met in a manner that supports quality, independence, and cost-effective community-based care. The Manager also ensures providers are educated on CCA policies, processes, and structures to enhance collaboration and service quality. This position offers broad exposure across multiple organizational areas and requires close collaboration with internal leadership, operations teams, and external provider partners. The ideal candidate demonstrates strong organizational, analytical, and relationship-management skills, with the ability to engage diverse stakeholders to identify opportunities and drive both program-wide and provider-specific performance improvement. The LTSS Program Manager reports to the Senior Director of Delegation Partnerships and Provider Engagement. The Provider Engagement team is responsible for building and maintaining relationships with key provider partners to advance CCA's network partnership, quality, and performance objectives.